Refund Policy
A note about the floral industry:
Because flowers are a living and somewhat unpredictable product, procurement for your event must begin 30 days in advance to allow for accurate sourcing and fulfillment. The products we order for your event are not refundable to us, and cannot feasibly be repurposed. Additionally, the labor involved in creating your floral order is not refundable once incurred. For those reasons, our refund policy operates strictly around the 30 days prior to your delivery date (The "30-DAY WINDOW"), during which we incur most of our labor and material costs for your event.
While we'll always do our best to accommodate last-minute requests, it may not be possible. If your plans change, please contact us as soon as possible. The earlier we hear from you, the more likely we'll be able to help.
Cancellations and Refunds
Cancellation requests must be made in writing to info@flowersbyfriday.com.
Orders cancelled up to 31 calendar days before the scheduled event date will receive a full refund less a $150 cancellation fee to cover administrative costs and the reservation of your event date.
Cancellation requests received in the 30-DAY WINDOW cannot be guaranteed, and will be decided upon at the sole discretion of Flowers by Friday. In any circumstance, a cancellation request received during the 30-DAY WINDOW will not receive a refund of more than 50%.
Design modifications and additions:
You may modify your design instructions and remove or add arrangements up to 31 days before your wedding date. Design modifications and additions received in the 30-DAY WINDOW cannot be guaranteed.
Rescheduled delivery
Orders may be rescheduled without penalty up to 31 calendar days prior to the previously scheduled event date. The new delivery date must allow for a minimum 30 days production schedule.
Postponed delivery
Orders that need to be postponed more than 31 days out may elect to
-
Cancel service and receive a full refund less the $150 cancellation fee, OR
-
Hold the order without penalty towards a future rescheduled date for up to 6 months.
Postponed orders cannot be held for more than 6 months / 180 days. If the order delivery has not been rescheduled within that time frame, Flowers by Friday will cancel the order and issue a refund of the products ordered less a $150 cancellation fee.
Postponement and reschedule requests received in the 30-DAY WINDOW cannot be guaranteed.